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To Management and Staff, I want to commend Desirae Bell for taking ownership of my billing requests and seeing it through. She did not past me on to some one else or put me on voice mail. Desirae's prompt professional response exemplifies excellent customer service. I hope you are rewarded for your job performance. Thanks, Carver.
Austin, I am sending this email to let you know how fortunate your company is to have two such fine gentleman working for you. Nate and Jackson delivered a fridge and dryer to our home this morning and Awesome.. Awesome ...Awesome...is all I can say! These two gentleman were kind and respectful and of the utmost caliber!!! Thank you for sending such professionalism and integrity our way; truly a rare find these days. - Scott and Amy
Greetings Hannes! Your delivery/install crew just left not only were they courteous, Leslie was VERY knowledgeable of the products. It was a pleasure spending my money with Builder Specialties! Thank you for ALL your help, Carolyn.
Hello Miss Jill, I got a kick out of the men who delivered our oven and dishwasher panel today (Derrick and Don). Around 9:30 AM on the way down they called saying that they would be at our house at 11:01 AM. At exactly 11:01 AM the truck arrived. Oh, the wonders of GPS. We can be so precise. We are very pleased with the oven and panel. Thank you for helping us with these items. Frances and I want to bring to your attention (and anyone else appropriate) how professional and great the two men were who delivered today’s shipment as well as the refrigerator a few days ago. They made sure that everything was “just right” and that we were pleased with their work. They both are wonderful representatives of your company. Jill, thank you again for all that you have done for us. Just give us a call or email when you think the cooktop items will be shipped. We certainly are in no hurry. Have a great summer.- Tom
Just wanted to let you know how happy I am with new Clopay garage doors you installed. Every aspect of the installation process was above and beyond what I was expecting. Your installer was a great guy to deal with and friendly. He did an outstanding job installing the doors. He informed me one panel was damaged needing to be replaced. It needed to be ordered and I would be called when it came in. I called and talked to Jeff after they came in. Jeff said he could have a installer out the next day. Again the same installer was out to my house and replaced the panel. I owned a retail / Service and installation company for 25 years. I can be very picky over the smallest things and I'm not afraid to point things out. I couldn't find anything wrong after a thorough inspection. Everything was tight, square, and spot-on. Your company did a outstanding job beginning to end. Thank You !! ps Jeff was very friendly and great to deal with over the phone as well. -Mark
Thank you again Desirea for locating the parts i needed for my fireplace. I installed everything when I got home yesterday and it all fit perfectly. I am very happy (and I saved a bunch of money!). You were very helpful and I really appreciate it. I am very satisfied. -Charlie B
I wanted to take a moment to commend one of your employees, Chris Barker. Chris came to my home this morning promptly at 8, just as he assured me he would. He was most cogenial and proffesional. He explained everything he was doing and quickly cleaned the orifice. He made sure everything was working as it should be. He even took the time to explain to me how to turn off and on the pilot light to save maintenance. He is a true credit to your company. - Deborah L
It was a pleasure working with you and your installation team on my Garage Door project. I wanted to send a quick note informing you that Joshua and Mike were both professional and provided excellent customer service. They both worked efficiently and effectively removing my old Gargage Doors and installing the new replacements. They also took time to thoroughly explain operational procedures. I am very pleased with my purchase and absolutely LOVE my new doors!! I will recommend BSI to my friends and neighbors. - Joyce
I wanted to let you know that your service guy Chris went out of his way to help me at a house across town today. He diagnosed a non working can light of mine while he was at Henley Springs job. While it was only a bad bulb, which he changed for me, he saved me about an hour round trip to satisfy a builder. I really appreciate Chris' effort with this and thought you might should know. Thanks also to you and your staff for handling my last minute scheduling.. - Kevin M
Finally, I wanted to thank you so much for your help getting my July closings ready. I have to say the service you provide is the best among all of our subcontracting companies. - Michael A
Just wanted to let you know the guys just left and they were so nice and pleasant to deal with. Thank you for sending them! If I ever have an issue again, I hope to deal with your company (and those gentlemen). Have a great rest of the week! -Jody W
Thank You! Your guys were amazing. They were clean, neat and professional... oh yea and patient with all my questions. We are scheduled to have the stone done next Wednesday so can we schedule next Friday to have the final part done? -Charles G
Thank you so much for helping to get our dishwasher re-installed. It looks so much better. Curt and Jarod were absolutely wonderful! -Frances and Thomas
I just want to THANK YOU for all of your help in getting a copy of my invoice to me. Few people are as nice and as helpful as you are. I just want you to know that I appreciate your help and GREAT Customer Service. -Gail A
My husband and I would like to express our gratitude to your team for assisting us with the purchase and installation of two automated garage doors, and key-pad. From Dave, to Creighton to Neftali, we were treated courteously and professionally. Neftali even programmed our van to open both garage doors. We had a great experience with Builder Specialties. Thank you. -Elvin and Jennifer M.
Thanks very much for your help today. I have had a very pleasant experience doing business with you and appreciate you working with me on the travel issues I have.Jeff Beam and John Hill have to be two of the best service/installers I’ve had the pleasure of working with in a post sales experience. I pay attention to the little details both professionally and in my home, and found it very refreshing to know that there are some others out there who also obviously take pride in the work that they do. Please extend my thanks to them. -Brannon
We are thrilled! The men who installed the doors did a great job. They worked diligently on our funky door situation, and they were friendly and informative as well. They deserve a gold star! It's a pleasure to see skilled people at work. The doors are tight as a drum, so I know we'll appreciate that feature for a long time. And they are MUCH quieter than the old doors--all we hear now is the hum of the opener, instead of the rattle of the doors! I'm happy with the window shape, and the doors will be gorgeous after we get the house painted. -Anna
I am writing to express my appreciation for the work your company and key personnel did to assist with my Viking Appliance order. This project was quite complex due to the specialty appliance items, compressed scheduled and difficult delivery conditions. I was in daily contact with Linda Hosea, and her patience and professionalism is unmatched in my experience. She was more than willing to do whatever it took to get the job done and meet our schedule. -Kyle
Building a new house while raising two small boys is very stressful. Luckily we used Builder Specialties for all of our kitchen appliances, fireplaces, garage doors and chimney caps. They were extremely professional, prompt and very friendly and incredibly patient through all of my appliance revisions. It was such a relief to have experts to rely on for so many important and expensive decisions. We had considered ordering our 48" refrigerator online to save money...thank goodness we didn't! When it arrived and the doors were slightly uneven, Builder Specialty ordered a service visit from GE on our behalf. When the GE service tech couldn't fix the problem, Builder Specialties sent their own service techs out who immediately took care of the issue and then gave me useful pointers for all of my other installed appliances. I can't say enough about Builder Specialties incredible customer service. Thank you so much! -Mandy
The delivery went beautifully. The men were knowledgeable and nice and careful of my newly finished floors. Very impressive. The appliances look beautiful and I am very pleased! I want to thank you so much for your thoughtful assistance in selecting and buying my range, OTR, dishwasher, and laundry machines. You are a terrific saleswoman and I appreciate your extending yourself to help me select the particular pieces you found for me. Can't wait to use them! That will have to wait since I am just taking delivery of my long term storage and sea freight this week. I hope to get into the house by the weekend. -Margarett
Just wanted to say thanks for everything you did for us. We love our new garage doors. The installer (Thomas) was great- very nice and did a great job, as well. Please let his boss know we were very happy with him. -Don
My customer (Wiley Rabitsch with TWR Const.) called yesterday and went out of his way to repeatedly complement our delivery /installation crew to do his appliance installs. He said 'those guys went above and beyond' to work with his carpet man who happened to end up there at the same time. He said it was really refreshing to see a subcontractor who cared about the overall job as well as the work of other subs. He also, of course, asked for the same guy for his next three orders. Your crew(s) is selling our services by their actions on the job. Please thank them both or Derrick if he did both different sets of deliveries! EXCELLENT JOB BOTH TIMES!! -Kevin
Last week I had one of your repairmen (Guy Parker) come to fix my fireplace and I just wanted to let you know that he did a fabulous job. My fireplace is better than it has ever been. He took his time, he spent his time well and he just did an awesome job and I wanted to give you a heads up and him kudos. Thank you so much - great job! -Karen
I just wanted to follow-up and let you know the service tech was here today and did an excellent job – the fireplace is working great and is as clean as the day we had it installed – He was very thorough and knowledgeable. We were very pleased with his service and the fireplace looks and works great! -Evelyn
I just wanted you to know that Guy Parker fixed my fireplace today and explained everything to me and he was wonderful and I just wanted to be sure that you all knew how lucky you are to have him and I am so glad that you sent him to help me. So, I just wanted to be sure that Guy Parker gets the recognition he deserves because he is really outstanding, he was so nice and you are just very fortunate to have him. Thank you! -Joy G.
Just wanted to let you know that Joe McGuire was out to my house yesterday – on time - and got the problem taken care of. He was very nice. He brought a big drop cloth to put down and when he left, you could not tell he had been in my house. I appreciate your help in getting the problem taken care of and I will be able to enjoy my fire for the rest of the winter. -Bernice